Privacy Policy Overview

At OnePHE, we value your trust and are committed to protecting the privacy of our customers, partners, and visitors seeking high-quality plate heat exchangers (PHEs). This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you interact with our website, inquire about our OEM-compatible PHE solutions, or engage with our services for industrial, HVAC, and energy applications. We ensure compliance with applicable data protection laws, maintaining transparency and security in all our processes.

Information We Collect

To provide tailored PHE solutions and exceptional customer service, we may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and job title provided through contact forms, quote requests, or direct communication.
• Business Information: Project specifications, order details, or technical requirements shared for custom PHE designs or OEM-compatible integrations.
• Website Usage Data: IP address, browser type, device information, and browsing behavior (e.g., pages visited, time spent) collected via cookies or analytics tools to improve user experience.
• Communication Data: Records of emails, WhatsApp messages, or phone calls to ensure seamless support for your inquiries about plate heat exchangers.

You can choose not to provide certain information, but this may limit our ability to offer personalized services.

How We Use Your Information

We use your information to enhance your experience with OnePHE and deliver efficient PHE solutions:

• To process and fulfill orders for gasketed and brazed plate heat exchangers, including quotes, shipping, and technical support.
• To communicate with you regarding inquiries, project updates, or customer service needs via email, phone, or WhatsApp.
• To improve our website and services by analyzing usage data to optimize content and functionality.
• To send promotional materials or industry insights about PHE applications (e.g., HVAC, chemical processing), with your consent where required.
• To comply with legal obligations, such as tax or regulatory reporting, while ensuring data minimization.

Information Sharing and Disclosure

OnePHE does not sell or rent your personal information. We may share data only in the following cases:

• With Service Providers: Trusted third-party partners (e.g., logistics providers, payment processors) who assist with order fulfillment, shipping, or website operations, bound by strict confidentiality agreements.
• For Legal Compliance: When required by law, such as responding to legal processes or protecting OnePHE’s rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred with prior notice and continued protection.

We ensure all shared data is limited to what is necessary and protected under applicable regulations.

Data Security

We implement robust measures to safeguard your information:

• Encryption: Secure protocols (e.g., SSL/TLS) for data transmission on our website.
• Access Controls: Restricted access to personal data, limited to authorized personnel only.
• Regular Audits: Ongoing security assessments to protect against unauthorized access, loss, or breaches.

While we strive to protect your data, no system is entirely risk-free. We encourage you to use secure channels (e.g., verified email or WhatsApp) when sharing sensitive information about PHE orders.

Contact Us

If you have questions about our Privacy Policy, wish to access, update, or delete your personal information, or need assistance with data-related concerns, our team is here to help. Reach out to discuss how OnePHE protects your privacy while delivering top-quality plate heat exchanger solutions.